Est. 2009
Brightwater Heating & Plumbing
Warm homes, fixed properly.
- Boilers
- Heating
- Plumbing
- Bathrooms
Mon–Fri 8am–6pm · Sat 8am–1pm
Emergencies 24 hours: 07700 900 114
- Gas Safe registeredNo. 000000
- £5 millionpublic liability insurance
- 4.9 from 310 reviewsVetted and reviewed by local customers
- 15+ years tradingsince 2009
What we do
Everything from a dripping tap to a new boiler
Fixed prices in writing before any work starts. No call-out fee in working hours.
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Boiler servicing
Yearly service from £85, with a written report.
£85 -
Boiler repair
Most faults fixed on the first visit.
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New boilers
Supplied and fitted, with up to 10 years' guarantee.
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Landlord gas safety checks
Certificate the same day, reminders every year.
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Central heating
Radiators, power flushing, smart controls.
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Plumbing
Leaks, taps, toilets, showers, burst pipes.
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Bathrooms
Full fitting, from first fix to tiling.
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Emergency call-outs
24 hours, usually with you inside two hours.
What to do now
Emergency call-outs · day or night
No heat, no hot water, or water where it shouldn't be?
Ring the emergency line at any hour. We're usually with you inside two hours.
- Leak? Turn the water off at the stopcock while you wait. It's usually under the kitchen sink.
- Smell gas? Ring the National Gas Emergency line on 0800 111 999 first, then us.
- Cost: no call-out fee in working hours. Out of hours, the first hour is £95, and we'll say so before we set off.
Yearly boiler service
£85 Book it once. We'll remember after that.
Book your yearly service — £85. We'll remind you next year so you never have to think about it.
- A full service by a Gas Safe engineer
- A written report you can keep with the guarantee
- A reminder a month before it's due, every year
Landlords: gas safety certificate the same day, and we'll remind you for every property.
The people behind the van
A family firm, fixing things properly since 2009
Run by Mark and Jo Ellery, with four engineers. Every engineer carries their Gas Safe card. Ask to see it.
- Years trading
- 15+
- Boilers serviced
- 4,200
- Average from 310 reviews
- 4.9
- Gas Safe registered
No. 000000 - Public liability insurance
£5 million - Vetted and reviewed
by local customers
What customers say
4.9 out of 5, from 310 reviews
Boiler died on a Sunday in January. Mark was here in an hour and had it running before tea.
They serviced it, explained what they'd done, and reminded me the next year. No chasing.
Fitted our bathroom in six days and left the house cleaner than they found it.
As a landlord with five flats, the yearly reminders alone are worth it.
From the job book
Recent work
A few jobs from the last few months.
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New combi in the airing cupboardMill Lane
New combi boiler, airing cupboard
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The finished walk-in showerOld Farley
Bathroom refit with walk-in shower
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Manifold before the floor went downWexcombe
Underfloor heating manifold, barn conversion
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New radiator under the bay windowKelby
Radiator replacement, Victorian terrace
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The repaired section of pipeStanmoor
Burst pipe repair, 2am call-out
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Thermostat on the hall wallUpper Dene
Smart thermostat and controls
Areas covered
Where you'll see the van
We're based in Ashbourne Green and cover the villages within 15 miles. Not sure if that's you? Ring 01632 960 114 and we'll tell you straight away.
15miles around Ashbourne Green
- Ashbourne GreenOur base
- Kelby
- Marsh Winton
- Old Farley
- Stanmoor
- Upper Dene
- Wexcombe
- …and villages within 15 miles
Questions
Things people ask us
Anything else, just ring. We'd rather you asked.
How often should a boiler be serviced?
Once a year. Most guarantees need it.
Do you charge a call-out fee?
Not in working hours. Emergency visits out of hours are £95 for the first hour.
Are you Gas Safe registered?
Yes. Every engineer carries their card; ask to see it.
Can you remind me when my service is due?
Yes. Tell us once and we will contact you a month before, every year.
Do you give fixed prices?
Yes, in writing, before any work starts.